Knowledge Base

  • ***Graphics Locking up in browser*** 9/8/14
    • In order to fix this you will need to update a few files in your Java folder.
    • Download this file WALKTHROUGH and copy the files found in the ZIP file below
    • to the folders located on pages 3 & 4 of the WALKTHROUGH depending on your OS
    • You may need someone from your IT department to help you with this.
    • Make sure you restart your browser after the file change fix is applied.
    • DOWNLOAD FILES BELOW (right click the links and choose "Save Target As")
    • - WALKTHROUGH
    • - Unlimited JCE Policy Files
    • ***JAVA Security Issues (WEBSITE BLOCKED)*** 4/2/14
      • Make sure ALL web browsers are CLOSED before opening the JAVA CONTROL PANEL. Failure to do so may require a reboot.
      • 1. Go to CONTROL PANEL
      • 2. In CONTROL PANEL open the JAVA CONTROL PANEL
      • 3. Go to the SECURITY TAB
      • 4. Lower the Security Level Slider to MEDIUM
      • 5. Choose EDIT SITE LIST towards the bottom
      • 6. Choose ADD
      • 7. Put the IP address of the JACE/Supervisor in here. It will only accept it if you preface the IP with Http:// (Example: Http://10.0.0.0)
      • 8. Choose OK
      • 9. Choose OK
    • ***Which Internet Browser Should I use*** 4/2/14
      • Although any browser can be used, we have found it best to use Google Chrome. Issues with Active X in Internet Explorer have pushed us away from it over the last few years. Firefox is great alternative but sometimes has issues with the Java portion of our web based graphics. Google Chrome can be downloaded here: https://www.google.com/intl/en/chrome/browser/